Returns & Warranty Policy

BASIC TWO YEAR LIMITED WARRANTY

BASIC products are warranted to be free from defects in materials or workmanship for twelve (12) months from the date of purchase from an authorized dealer. Within this period, we will, at our sole discretion, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to you for parts and/or labor, provided that you shall be responsible for any transportation charges.  Replacement products may be new or refurbished at our discretion.

This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains and dents; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water (in excess of specifications), flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of BASIS; or (v) damage to a product that has been modified or altered without the prior written permission of BASIS.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANT-ABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE.  Subject to applicable law, in no event shall our liability exceed the purchase price of the Hardware.

RETURNS
You may return to us any functioning BASIC product you purchase from us within 30 days of purchase for a full refund (based on your method of payment).  If you purchased a BASIC product from a third party, such party will provide information about eligible returns.  For all returns, including warranty returns, you must pack your BASIC product in its original packaging and include all accessories and documentation.   We reserve the right to charge for any damage to the BASIS product, and missing part fees may apply.

Please contact Customer Service prior to returning any product to receive a return authorization form and RMA number. You will be responsible for, and pre-pay, all return shipping charges and shall assume all risk of loss or damage to product while in transit to us. We recommend that you use a traceable method of shipping for your protection.  We will pay for shipping to return any product to you.

Email us at enquiry@kseinfinity.com to obtain an RMA number.  Once you have obtained the RMA number, please send us your purchased Basis product with the RMA number clearly marked on the outside of the package and on the shipping slip if you choose to use traceable carriers such as UPS or FEDEX. Shipping fees for returns are your responsibility.  Return shipping instructions and return address will be included in your RMA document provided.